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3 weeks ago
I have a new scoped app, with a custom parent table that is extended to an incident like table.
For example:
Table1 (make extensible = true)
Table 2 (extends table = Table1)
There is no interaction/relationship to the Task table at all.
I have an Additional Comments and Work Notes fields and have added the Activities formatter, however when a comment or note is added they do not at all appear in the activities formatter.
This is my first time trying this stuff, so would someone be able to assist with this please? I will need pretty clear instructions.
Solved! Go to Solution.
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3 weeks ago
the table and the fields needs to be audited.
is that enabled?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Ultimately I have found that if I add the Additional comments and Work Notes fields with the same name as the OOTB fields 'comments' and 'work_notes' then I can use the OOTB activity formatter and it works exactly as wanted / expected.
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3 weeks ago
Ultimately I have found that if I add the Additional comments and Work Notes fields with the same name as the OOTB fields 'comments' and 'work_notes' then I can use the OOTB activity formatter and it works exactly as wanted / expected.
