Script for task assignment based on selected zone

[Neelu3]

New to scripting
Please excuse my lack of knowledge as I'm still learning.

I have a drop-down field on the catalog form called > Device Location Zone (See pic 1).

I would like to build a script for the following :

1. When user selects Calgary in the list > Assign the sctask to Deskside Support - Calgary zone (Sys id = 5df87de993c28210ef61fbf08bba108d)

2. When user selects Edmonton in the list > Assign the sctask to Deskside Support - Edmonton zone (Sys id = b8ab37f6c399ae10886c5fd1b40131fe)

I tried but not sure if i'm doing the right steps. Can someone help me?

I tried writing a script in flow designer (See pic 2 and 3)

[Ankur Bawiskar]

@Neelu3 

that's a different issue I believe.

Your question is related to populating assignment group based on variable value.

Did that work for you?

var zone = fd_data._1__get_catalog_variables.device_location_zone.toString();
// give the correct choice value to compare
if(zone == 'choiceValue')
return 'groupSysId1';
else
return 'groupSysId2';

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Neelu3]

It didn't work...I just tried

Attached the logs with error

[Neelu3]

nterestingly, when i did a test in flow designer it is showing as successfully completed.

When I submit a request, no task is being triggered.

Any thoughts?

Looks like we're getting closer. Previously the test was failing

[ShirishaB]

Did you configured this flow under catalog item?

[Ankur Bawiskar]

@Neelu3 

you can use inline script and set it like this

var zone = fd_data._1__get_catalog_variables.device_location_zone.toString();
// give the correct choice value to compare
if(zone == 'choiceValue')
return 'groupSysId1';
else
return 'groupSysId2';

If my response helped please mark it correct and close the thread so that it benefits future readers.