I tried to get the number, priority, and short description value entered in the description field when I made changes in the existing incident's caller field. The for loop does not get all incident details after parsing it. Can anyone help me fix this error? alert(obj) shows a null value.
Script includes:
var getIncDetails1 = Class.create();
getIncDetails1.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getInc: function() {
var inArray = [];
var gr = new GlideRecord('incident');
gr.addQuery('caller_id', this.getParameter('sysparm_value'));
gr.query();
while (gr.next()) {
var incDetails = {};
incDetails.number = gr.number.toString();
incDetails.priority = gr.priority.getDisplayValue();
incDetails.short_desc = gr.short_description.toString();
incArray.push(incDetails);
/*Example:-
{
"number": "INC000256",
"priority": "2-High",
"short_desc": "This is descritpion"
}; {
"number": "INC000256",
"priority": "2-High",
"short_desc": "This is descritpion"
};
n number of records based on caller created
*/
}
return JSON.stringify(inArray);
},
type: 'getIncDetails1'
});
I made a client script:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var finalArray = [];
var ga = new GlideAjax('getIncDetails1');
ga.addParam('sysparm_name', 'getInc');
ga.addParam('sysparm_value', g_form.getValue('caller_id'));
ga.getXMLAnswer(IncDetail);
function IncDetail(response) {
var obj = JSON.parse(response);
alert(obj);
for (var i = 0; i < obj.length; i++) {
alert("Incident Number: "+ obj[i].number);
finalArray.push("Incident Number: "+obj[i].number + "\n Priority: "+obj[i].priority + "\n Short Description: "+obj[i].short_desc+"\n");
}
g_form.setValue('description',finalArray);
}
}
