Script Include in Condition Builder for SLA defintion

[shahiedsali]

Hello Community,

I am trying to use a Script Include in a SLA Definition's condition builder for the sc_task table. It was working alright but as soon as I made the change to include 'current' in the function, it seems like it is not calling the Script Include at all. The use-case requires to match the current sc_task's record to a record in another table 😭. Any help is greatly appreciated.

Working: javascript: new global.exampleCheckUtils().getMatchingShortDescription()

Not working: javascript: new global.exampleCheckUtils().getMatchingShortDescription(current)

[Tanushree Maiti]

Hi @shahiedsali 

Can you confirm whether

Glide AJAX enabled  box is checked in your Script include exampleCheckUtils  //if you are using Australia

OR

Client callable enabled  box is checked in your Script include exampleCheckUtils  //if you are using any lower servicenow version other than Australia