Script include is not calling from Catalog client script.

[Siddhesh Wani1]

The following are the set values:

<Catalog Client Scripts>

    Applies to: A Catalog Item

    Active: True

    UI Type:  All

    Application: Global

    Type: onChange

    Applies on a Catalog Item view: True

<Script Include>

    Name: KnowledgeAjax

    Application: Global

    Accessible from: All application scopes

    Client callable: True

    Active: True

    Protection policy: None

[Siddhesh Gawade]

Is there any value that you are getting with code? did you tried using logging what is the value you are getting now? 

If possible send me the code

[Anurag Tripathi]

can you add logs and alerts to see if the control reached the script include or not?

And whether or not you get a response back?

[Siddhesh Wani1]

The script include is not calling. All the alerts are coming.

[Anurag Tripathi]

Can you show the full script include

[Siddhesh Wani1]

var KnowledgeAjax = Class.create();
KnowledgeAjax.prototype = Object.extendsObject(KnowledgeAjaxSNC, {

getRequestTypeOptions: function() {

var options = {};
if (gs.getUser().hasRole("service_owner")) {
options.create = true;
} else {
options.create = false;
}
if (gs.getUser().hasRole("service_owner") || this.getManagerAndAdditionalManager) {
gs.info("@#@ Visibility " + getManagerAndAdditionalManager);
options.edit = true;
} else {
gs.info("@#@ Visibility " + getManagerAndAdditionalManager);
options.edit = false;
}
return new JSON().encode(options);

},

getManagerAndAdditionalManager: function() {
//var groups = [];
var currLoginUser = gs.getUserID();
gs.info("@#@ Current user : " + currLoginUser);
var kbGroup = new GlideRecord("sys_user_group");
kbGroup.addEncodedQuery("typeLIKE458de4f067671300dbfdbb2d07415ad6^manager=" + currLoginUser + "^ORu_additional_managerLIKE" + currLoginUser);
kbGroup.query();
gs.info("@#@ Row count for the SI " + kbGroup.getRowCount());
if (kbGroup.getRowCount() >= 1)
return true;
else
return false;

},

type: 'KnowledgeAjax'
});