Script Syntax for adding URL link in email script

[Shawn Horley]

Greetings Folks

Our Service Portal goes live in Two Weeks (YAY!) so we want to include a link to the splash page that we have in place so Our Users can see what it looks like, and start to get used to the idea of having a service portal. My challenge is I am still rubbish at scripting and code and am looking for the proper syntax to get the URL link into our email notification.

The link needs to be part of a sentence, like this:

Lights...Camera...Action! (link to portal) is coming soon!

I know I could use the Variables in the Notifications, but they want this to exist within the already existing scripts so that it has the same fonts, look/feel etc, and to not look "bolted on" to the notification as it were.

I've looked at articles like these:

https://community.servicenow.com/community?id=community_question&sys_id=37bc8fe5db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=79d187a9db98dbc01dcaf3231f96...

But they are about links for specific forms, and I am too much of a Code Noob to understand if I can modify what I am reading in those posts.

Can anyone provide me the syntax I would need to add in an email script to make that sentence work?

Cheers

A.

[Himanshu Rawat4 · Accepted solution]

Hi A,

You have to do 2 things, first is the 

1. Create a new email script:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here
var url= <<your portal url>>;
template.print('<a href=' + url + '>Portal link </a' );
})(current, template, email, email_action, event);

2. Go to the notification HTML message, add

Lights...Camera...Action! ${mail_script:<<name of the script you created in step>>} is coming soon!

${mail_script:<<name of the script you created in step>>} - responsible to show the url in the mail

Let me know if it helps.

Thanks,

Himanshu.

[Shawn Horley]

Greetings Himanshu!

Thank you very much for your response!  That was what I needed!

I cheated a bit as I threw the code right into the existing script rather than referencing from a variable, so it looks like this (lines 11 and 12):

//Script for notification to caller that Email was received 
(function runMailScript(current, template, email, email_action, event) {
	email.setSubject("Your message: " + current.short_description + " has been received ") ;
	template.print('<p><font size="5" color="#808080" face="Calibri"><strong>');
    template.print("Hello " + current.caller.first_name +",");
    template.print('</strong></font></p>');
    template.print('<p><font size="3" color="#808080" face="Calibri"><strong>');
    template.print("Your message for IT Support: <i>" + current.short_description + "</i> has been received, and you will receive a ticket number shortly. Please do not respond to this message.");
	template.print('</strong></font></p>');
	template.print('<p><font size="3" color="#808080" face="Calibri"><strong>');	
	var url='http://portal link/';
	template.print('Lights...Camera...Action!'); template.print('<a href="'+url+'"> Portal Link </a>'); template.print('is coming soon!');
	template.print('</strong></font></p>');
})(current, template, email, email_action, event);

and it works perfectly!

Thank you for your instruction, as I had no idea what the syntax was for what I was needing!

Cheers!

Arthwys