Developer

Client scripts & Ui policies

I was testing behaviour of client script and ui policies, where field A was there on which i configured a client script which does make that field readOnly and a UI policy which makes that field mandatory,Form behaviour was such that, the field becam...

Question

Restrict HR Live Chat for Belgium Users

Hi Team, We have a requirement where HR Live Chat should not be available for Belgium users.As part of the implementation, I added the following Context Script on the Live Agent Support topic (Virtual Agent Designer → Live Agent Support → Properties ...

Question

Changing scope of performance indicator

Hi all i need helpI want to use some standard out of box performance indicator but scope of this indicator is not in Global application workspace. Scope of this indicator is in specific application workspace. Because of this, I can not able to apply ...

Question

Requested By field ask in RITM form

Hi everyone, I have a query from my client regarding the availability of a "Requested By" field on the RITM form.As per my understanding, there is no dedicated field called "Requested By" on the RITM. Instead, we have the "Opened By" field, which ser...

Question

how to get deployment plan from a configured dc instance?

Hi Team,I have a dc instance setup by someone and want to get the deployment plan from the instance to deploy it on a local instance. Is it possible to do it?

Question

Order Guide Question

Hello, I am updating a catalog that is in an order guide. I am adding additional locations under "Access Needed", please see the screen shot below. First, I went to "Variable Sets" then I selected the "Question" tab, added "Access Needed", under...

Question

Guided Simulations Are Here: ServiceNow University Changed the Way We Learn

Have you ever been excited to start a ServiceNow lab, only to find yourself juggling between instructions, a simulator window, validation steps, and troubleshooting what went wrong? I know I have. For years, many of us learned through traditional s...

blog

Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

Question

start_date becomes NULL in state flow on Change Requests

Good day friendsI'm in a bit of a quandary. During the workflow movement of a Change Request, the Planned Start Date becomes NULL. I looked into the state models, rules, & scripts and can't seem to find where the start_date is behaving this way. It...

Question

Resolved! Widget - Performance question

Hi everyone, I have a question about widgets in Employee Center. We are building a new widget to submit data to a custom table. One of the functionalities is to automatically save the form data at short intervals. The widget is intended to be used by...

Question

Inconsistency in Knowledge Article Workflow Field After Upgrade

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...

Question

Create your own Dynamic Filters

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Dynamic Filters, a functionality within ServiceNow that has been around for a while now. Dynamic Filters is a bit underutilized in my opinion. We probably al...

Article

PA Dashboard configuration

Hi I stuck in a configuration, User is asking different target value Priority wise in a PA Dashboard Report, Please check the below Screenshot where I edited target values, This PA report is using Priority.Incident as Breakdown.

Question

How to change 'i' popup layout for Configuration Item in Service Operations Workspace

The OOTB popup for Configuration Item is ridiculously long. How/where can I make changes to this layout? The sys_popup form layout seems to only apply to the classic form views. #SOW#serviceoperationsworkspace

Question

Resolved! SOW Change Record – Overview Tab Loads Blank

Hi everyone, I’m running into an issue with Service Operations Workspace (SOW) where the Change Record loads with a blank Overview tab, and I’m hoping someone can point me in the right direction. Here’s what I’ve already validated: I am using base UI...

Question