Scripting record producer submissions with catalog api

[johnny27]

I'd like to add records to the HR Case table in a business rule using a record producer set to an hr_case table.

       var cart = new Cart();
       var catItemGR = new GlideRecord("sc_cat_item");
       catItemGR.addQuery("name", "Contractor Update");
       catItemGR.query();
       if (catItemGR.next()) {
               var item = cart.addItem(catItemGR.sys_id);
               cart.setVariable(item, 'opened_by', lv_user_obj.sys_id);
               cart.setVariable(item, 'Select_the_contractor_you_wish_to_upd', lv_user_obj.sys_id);
               cart.setVariable(item, 'email', lv_current.variables.reqfor_email);
               cart.setVariable(item, 'change_end', lv_current.variables.change_end);
               cart.setVariable(item, 'contractor_name', lv_user_obj.name);
               cart.setVariable(item, 'contractor_email', lv_user_obj.email);
               cart.setVariable(item, 'contractor_department', lv_user_obj.department);
               cart.setVariable(item, 'contractor_supervisor', lv_user_obj.manager);
               cart.setVariable(item, 'contractor_location', lv_user_obj.location);
               var rc = cart.placeOrder();
               gs.log(rc.number + " should be an HRC number","AMP");
       }

Even though the Contractor Update is a record producer for the hr_case table, the above code   submits a sc_request record instead.

Does anyone know if placeOrder needs to be specified so that the record is submitted to the correct table?

[Uncle Rob]

Cart is used for specifically generating Request Items, executing their workflow, and wrapping them up in a Request.   Its not what you want to use to create new types of HR work.

I'd take a deep look at the existing HR Case Management record producers to see how they generate the child tasks.   Both the record producers and the HR Templates

[johnny27]

I'm currently on a geneva instance and can't see the "Catalog & Templates" section in the side bar. Do I need a specific role?

I should also mention the hr_case work was done by someone else and appears as HR Catalog Legacy in the side bar.

[Uncle Rob]

Try this...

<YOUR_INSTANCE_NAME>.service-now.com/cmdb_model_list.do?sysparm_query=cmdb_model_categoryLIKE764ff053d7332100bbc783e80e6103e9%5EORcmdb_model_categoryLIKEcc6ff053d7332100bbc783e80e6103ee

[jeremyhold]

Hi Robert, do you mind describing what the above does/is supposed to do?

Thank you,