scroll bar disappearing in ITIL home page frequeantly

balaji_prusty1
Giga Guru

‎10-27-2023 01:19 AM

Hi Team,

 

Since few of days after Utah upgradation, scroll ball is disappearing after ITIL homepage load for few ITIL users. Can anyone get this type of issue recently and any fix for this. User is unable to scroll down to see all the tickets.

balaji_prusty1_0-1698394722708.png

 

Thanks

Balaji

 

0 Helpfuls
  • 565 Views
2 REPLIES 2

Jeff Burkholder
Tera Contributor

‎12-27-2023 08:49 AM

Any luck with this, Balaji? We're experiencing the same issue, too. When some users are loading the ITIL homepage, the scroll bar initially appears, then after 1 or 2 seconds, it disappears, and the page can't be scrolled up or down -- even with a mouse scroll wheel.

0 Helpfuls

Balaji Prusty
Tera Contributor
In response to Jeff Burkholder

‎01-01-2024 10:01 PM

As per the vendor, here are the below comments.

 

As mentioned, a fix for this will also be available in Utah Patch 10, which currently has a provisional release date of 2024-01-25. You can choose to upgrade to this version when it releases if you do not wish to upgrade to Vancouver Patch 5 which is available now.

0 Helpfuls