SCTASK creation upon closure of another SCTASK
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02-23-2024 10:22 AM
Please help me with this scenario: Thanks.
1) We submit a Request.
2) RITM and SCTASK get generated.
3) Fulfillment team works on this SCTASK and closes it.
Question: Can another SCTASK be generated to a different fulfillment group upon closure of this first SCTASK under the same RITM?
All help is greatly appreciated.
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02-23-2024 10:27 AM
Hi @Zubair Alam ,
Yes you can create a following task after the completion of first task you can do this in work flow...
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02-23-2024 01:45 PM
You can also achieve this by flow:
Just remember to select Wait = true on "Create Catalog Task" action - this will pause flow until task is closed (active = false)
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02-23-2024 01:06 PM
Hi @Zubair Alam,
I am assuming that you are using flow designer or workflow to create first SCTASK. You can generate another SCTASK after completion of first SCTASK using same.