Search bar not visible for some users on employee center

HrishabhKumar
Giga Contributor

an hour ago

I'm witnessing a strange behavior on Employee Center, this is related to search panel on the Employee center.

 

For some users Search Panel is not visible, Refer the screenshot below and see there is not search panel on the employee center. (screenshot below)

PortalError.png

 

For others it is working correctly.(screenshot below)

PortalCorrect.png

 

Let me know how to troubleshoot this. 

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Tanushree Maiti
Kilo Patron

33m ago

Hi @HrishabhKumar 

 

 Try with following option:

 

1. Check if user is having itil/required role. (compare user role between whose working and whose not working)

 

2. Repair the plugin

App id: sn_ui_globalsearch
App id: sn_aisearch_global

 

3. Try in incognito browser/private browser

 

4. 🔍 Global search is missing from instance?

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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