Search funtionality not working in Portal

[Niletor]

Hi,
I'm facing an issue in search page of the portal. I am using short description for reference.

For example-When we are searching the with full sentence like ex- ' Add- Availability Major Incident', the requests related to it is coming.

but when we are searching only with word 'Availability' below alert is coming

BUT when we are searching with word-'Major' or 'Incident' the request that are having these words is coming.

I have checked there is no stop words written for these words.

What could be the problem and how can i solve it.

[Dan O Connor]

This support article can help with two places to start, although you mention you checked and its not a stop word. But there are two tables to check

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868966

If you are still using Zing search you may be hitting the Junk filter which basically stops what is considered 'junk'.

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/search-adminis...

ABC would be considered a nonsensical search I believe so junk filter might be returning it. 

I guess goes without saying here, and maybe its content specific to you, but I guess its worth asking why this would be an issue. Like if you are testing a new search setup and using things like ABC or something in articles or items to confirm search results, use actual sentences instead like 'This is a Test Article 1' 

[Niletor]

Hi Conor,
that ABC is an example, let me rephrase that-
When are searching the with full sentence like ex- ' Add- Availability Major Incident', the requests related to it is coming but when we are searching only with word 'Availability' 

This alert is coming.
BUT when we are searching with word-'Major' or 'Incident' the request that are having these words is coming.