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12-12-2019 11:38 AM
I have a custom field we've added to the Incident Task form for an External Vendor Ticket #. The client wants to be able to search on that field from the global search field in the header, just like searching for an Incident # or Task #. Is it even possible to configure a field to be searchable?
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12-12-2019 11:41 AM
If the table is available in the Search Groups then all fields should be searchable. Looking at the OOB search group for "Tasks" I do not see incident_task as an available search table.
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12-12-2019 11:41 AM
If the table is available in the Search Groups then all fields should be searchable. Looking at the OOB search group for "Tasks" I do not see incident_task as an available search table.
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12-12-2019 11:52 AM
I went into the Task search group and added the Incident Task table, but I still cannot get a search of that field to work.
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12-12-2019 12:00 PM
I also turned on the Display field in the Dictionary for that field and that worked. Wonder though if that might cause issues down the way.
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12-12-2019 12:12 PM
That wasn't it. Took that back off, added a Vendor ticket # to another Incident Task and no go. But I can still search the other one. Back to square one.
