Search on a Custom Field

[sgmartin]

I have a custom field we've added to the Incident Task form for an External Vendor Ticket #.  The client wants to be able to search on that field from the global search field in the header, just like searching for an Incident # or Task #.  Is it even possible to configure a field to be searchable?

[Brian Lancaster]

Can you provide a screenshot of how your have incident task table setup in search groups?

[Chaitanya Redd5]

Hi,

You need to do 2 steps to achieve this.

1. Add "incident_task" table in search group.
2. Set the "text_index" field as "true" in the "sys_dictionary" of your custom field.

If you do not find "text_index" field in the "sys_dictionary" form then look in list layout and change it to true.

Making this 2 changes you will be able to search the External ticket vendor from global search just like for Incident or task number.

Kindly mark my answer as Correct and Helpful based on the Impact.

Regards,

Chaitanya

[Community Alums]

I did both, I am not seeing why search results for Integer field. But able to search on string fields.

[Brian Lancaster]

I believe it searches text fields only.

[Community Alums]

That is what even I thought. So, if we want the number to be searched, then we can add one more field with the number set as "string" right?