Search Results or related search

Shabbir1
Tera Contributor

‎02-17-2025 06:07 AM

HI Team,

 

can any one help step by step procedure how to add related search or search results on catalog item in service portal

 

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6 REPLIES 6

Voona Rohila
Kilo Patron
Kilo Patron

‎02-17-2025 06:14 AM

Hi @Shabbir1 

Take a look at this Module "Record Producer Configurations" under Contextual Search

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Docs - https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/contextual-s...

 

 


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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-17-2025 06:15 AM

Hi @Shabbir1 

 

This is contextual search that has been added to the record producer. When a user enters the short description, it triggers the search functionality to work based on the entered text. Let me know if you need further details on how this works or if you need help with any specific configuration!

 

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Shabbir1
Tera Contributor
In response to Dr Atul G- LNG

‎02-17-2025 06:32 AM

yes i need help on how to enable this or configure this for catalog item so that it can also be visible on service portal

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Voona Rohila
Kilo Patron
Kilo Patron
In response to Shabbir1

‎02-17-2025 06:34 AM

Please follow the steps from the link provided above, That will automatically add 'Contextual search results' variable to your record producer.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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