Searching incident tasks on global search

dianeramos
Tera Contributor

When searching using a partial Task number on the global search, it does not show results for Incident Tasks.

How can I add it?

Example: trying to search for TASK0025644 - entered only 25644. Search result was for an incident with number INC0025644

Please assist

5 REPLIES 5

SanjivMeher
Kilo Patron
Kilo Patron

It will depend on the order of the search table in the Task Search Group.

 

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jon_obeirne
ServiceNow Employee
ServiceNow Employee

Review the instructions for the Search Groups in the docs site:

Docs: Add a search group

Rohit Kaintura
Mega Guru

First go to ts_group table.

Open this record 'Tasks'

Then click on new in text search table related list and add your table which you want to show in global search.

 

 Please mark my answer correct and helpful if my answer helped u. Thank you.

dianeramos
Tera Contributor

Thank you all for your help!