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Security Incident Catalog can not be seen on Service Portal

Alvin7
Kilo Expert

Dear expert,

We've already active the "Security Incident Catalog" in the system(In Self-Service->Security Incident Catalog,we can see all of the Security Incident catalogs).
Right now I'm facing 2 issues.
1)"Security Incident Catalog" cannot be seen in Service Portal(https://<instancename>.com/sp)->Home->All Catalogs(pls check screen shot with number 1)
2)Create a new record producer for "Security Incident" (pls check screen shot with number 2,the "Security Incident" stored in table sn_si_incident)and the created "Security Incident" record cannot be seen in 2 places:
2-1)Cannot be seen on Catalog->My requests(pls check screen shot with number 3)
2-2)Cannot be seen on "My open incidents"(pls check screen shot with number 4)

Am I missing some configurations?
Can anyone point out the direction how to resolve this issue?
Thanks in advance.

find_real_file.png

1 ACCEPTED SOLUTION

Navigate to Service Portal->Portal and open the portal you are using.

Try adding the Security Incident Catalog there by clicking the Edit button and see if it works.

find_real_file.png


Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

9 REPLIES 9

Alvin7
Kilo Expert

@Sanjiv Meher @Gazal Varshney @Ed Morris 

I've noticed that you're familiar with this issue,could you please give some advice ?

Any hint would be greatly appreciated.

 

Hi Alvin,

 

Report a Security Incident doesn't create a Request or an incident. It creates a Security incident.

My Request will only show sc_request and My open incident will only show incident.

So you will have to add a widget to show My security incidents which is sn_si_incident.

It is not available OOB.


Please mark this response as correct or helpful if it assisted you with your question.

Thanks Sanjiv.

I still have one question,is it possible to put the "Security Incident Catalog" under the catalogs?

find_real_file.png

 

 

Navigate to Service Portal->Portal and open the portal you are using.

Try adding the Security Incident Catalog there by clicking the Edit button and see if it works.

find_real_file.png


Please mark this response as correct or helpful if it assisted you with your question.

Thanks Sanjiv,it works fine for me.
Thanks a lot.