see all servicenow incidents on Intune related to a device but not as a user
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03-07-2025 01:31 AM
Hi Everyone
i wanted to know whether we can do this configuration?
i want to see all the incidents related to a device but not as a user
like there we can use filter for devices but that also shows for a user's device
I want to see all incidents of a device
Any help on this?

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03-07-2025 01:38 AM
Hi,
Unfortunately your image is really small.
Are you wanting to reflecting active incidents that are in ServiceNow within the Azure portal?
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03-07-2025 02:04 AM
Hi @Kieran Anson
We have done the integration of servicenow to Intune using graph connector
now we want to show incidents on the intune side for that we have made the connections and can able to see incidents. for that we need to select user and it will show the incidents related to the user and we can use filter over there also
But I want to see all incidents related to a device just like user

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03-07-2025 02:50 AM
I assume this is what you're referring to?
https://learn.microsoft.com/en-us/mem/intune-service/fundamentals/service-now-integration
As the development work needed is within Microsoft Endpoint Manager, I'd recommend posting your question within the Microsoft community on whether the view supports modification(s).
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03-07-2025 01:40 AM
Hi @g k1
The screenshot is not from ServiceNow, and it's also very small. I would need more details to better support you.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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