see all servicenow incidents on Intune related to a device but not as a user

g k1
Tera Guru

Hi Everyone 
i wanted to know whether we can do this configuration?

gk1_0-1741339848057.png

 

i want to see all the incidents related to a device but not as a user 
like there we can use filter for devices but that also shows for a user's device
I want to see all incidents of a device
Any help on this?

5 REPLIES 5

Kieran Anson
Kilo Patron

Hi,

Unfortunately your image is really small.

 

Are you wanting to reflecting active incidents that are in ServiceNow within the Azure portal? 

Hi @Kieran Anson 
We have done the integration of servicenow to Intune using graph connector 

now we want to show incidents on the intune side for that we have made the connections and can able to see incidents. for that we need to select user and it will show the incidents related to the user and we can use filter over there also
But I want to see all incidents related to a device just like user

I assume this is what you're referring to?

https://learn.microsoft.com/en-us/mem/intune-service/fundamentals/service-now-integration

As the development work needed is within Microsoft Endpoint Manager, I'd recommend posting your question within the Microsoft community on whether the view supports modification(s).

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @g k1 

 

The screenshot is not from ServiceNow, and it's also very small. I would need more details to better support you.

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