💡 Seeking Advice: Best Practices for a "ServiceNow Request" Catalog Item Layout 🛠️

[JuanGDev]

Hello everyone,

I'm currently looking to optimise the structure and layout of a dedicated Service Catalog item we use specifically for users to submit requests related to our ServiceNow instance itself (e.g., asking for enhancements, training requests).

We want to make this form as user-friendly, comprehensive, and efficient as possible, both for the end-user and for our internal fulfilment teams (me).

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I'm eager to hear from the experts on what works best for your organisations. My goal is to adopt the most common, well-organised, and effective practices. 

Any screenshots, examples, or philosophical advice on keeping the platform request process organized would be greatly appreciated!

Thank you in advance for your valuable insights!

Juan

[Ankur Bawiskar]

@JuanGDev 

your form is already clean and is easy for end users to select the type of request and the description and date.

Each customer manages this with different set of variables.

There is no single thumb rule for this.

You can discuss with your stakeholders about your existing form and ask if anything they want as part of the UI enhancements.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@JuanGDev 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏