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Selected Catalog item variables are not properly visible in RITM's Variable Editor?

The Matrix
Tera Contributor

Hi All, 

I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor.  Do I need to make any additional configuration for this?

In our catalog item we have multiple fields, based on category and subcategory field value, we are controlling the remaining fields visibility, hiding and making some fields mandatory. for that we have used catalog client script to control the visibility and making fields mandatory. But the issue we are facing here is that the selected catalog item variables are not visible in RITM's item variable form section. 

Thanks

TheMatrix_0-1761969610533.png

 

5 REPLIES 5

@The Matrix 

Hope you are doing good.

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader