Self Service Portal error "Request not found"

[Lisa Goldman]

Hello,

A Non-ITIL user was able to submit a service request.  However, after submitting a request, the following error displays:

Could some one please help?  Thank you.

[Brian Lancaster]

Are you able to find the request when logged in as a ITIL user?

[Lisa Goldman]

Hello @Brian Lancaster 

Yes I was able to locate the request submitted by the Non-ITIL user when I logged in as ITIL user.

[Harshi05]

Hello Lisa 

check the both the users domain are same only or not and also check the Avaliable for tab in record producer 

Thank you