Send breach notification to 'Assignment group' and 'Assigned to' via using "Default SLA Workflow"

Jay N
Tera Contributor

‎06-26-2025 07:51 AM

Hi Experts,

I have need some help updating the "Default SLA Workflow" to send alerts to 'Assignment group' and 'Assigned to'.  The goal is to have warning or alert notifications  when the business elapsed time for SLA is at 50%, 75% and Breached.  As of now only the "assigned to" are receiving the emails. In case the incident is not assigned to anyone we need to have those same notifications sent to also "Assignment group" and the breached notifications to "Assignment group manager".  Please advice.

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Thanks, Jay

 

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2 REPLIES 2

Jay N
Tera Contributor

‎06-26-2025 08:58 AM

Hi Experts,

 

I have tried adding parameter 2  as assignment group in default SLA flow designer, not sure why system is not capturing the assignment group value. Please advice.

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Thanks, Jay

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Rajkumar99
Tera Contributor
In response to Jay N

‎07-08-2025 11:22 PM

Jay- have you tick the checkbox of Parm 2 over the Notification?

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