Send E-mail based on the Date/time selected in a field.

Mark263 · ‎04-26-2018

All,

I have a field on the incident form

Name : 'Next Email'

Type - Date/Time

An E-mail should be sent as per the date and time selected in that field.

Is this possible.? If yes, Kindly help

Sagar Patro · ‎04-30-2018

Mark,

eventQueueScheduled works to trigger an email on a particular date and time. Only when Next email is updated from empty to a new value, it triggers an event to be processed at the specified date and time.

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/integrate/email-integrations...

I am not sure what is not working for you.

View solution in original post

Mark263 · ‎05-01-2018

Hi Sagar Patro,

It is working like a charm.

Thanks for sharing your valuable input. You saved my day.