Send email from Business rule script

[tessob]

Hi,

I'm trying to find solution how to send e-mail from Business rule script. I have find GlideEmailOutbound() class, but I can only define its fields with setters. What to do next?

[Chuck Tomasi]

Hi Denis,

Emails can be sent from business rules using an event. You can create an event (or use an existing one) in the Event Registry. Triggering the event in the BR is done using gs.eventQueue(). The notification is set up to react to the event being triggered.

Email Notifications - ServiceNow Wiki

Events and Email Notification - ServiceNow Wiki

[chirag_bagdai]

Hi Denis,

Here are some steps & screenshots which can be helpful for you :

1. Create Event Registry

2. Create Email Notification or update email notification with "When to Send" -> set event

3. Add gs.eventQueue in business rule

[Greg92]

Is there any way to pass parameters from the business rule via the trigger into the email? I'd like to publish them into the email body

Thank you

[priyanshij]

Hi Greg,

Yes parameters can be passed in event. Below is the syntax:

gs.eventQueue('eventName',current,Parm1,Parm2);

Kindly mark this Helpful if it helps!