send email from UI action with choice in servicenow

[gourav_toonwal]

I have a UI action (test). I want a functionality , when ever I click on this UI action there should be a option (a,b,c) to select and recipient and later on upon the selection an email should be send to the a,b,c team .

How should I Achieve this functionality , Any suggestion will be appreciated.

[Bhavya11]

hi @gourav_toonwal ,

Please follow this steps

1. create event in 'sysevent_register' table for specific table in my case i am doing for RITM

2. then create notification on RITM table then 

3. the create ui action 'Send Email'

script:

function email(){
	var dialog = new GlideModal("email_reason_ui_page");  // The name of your UI Page
dialog.setTitle("Enter Reason for Republish");
dialog.setPreference('sys_id', g_form.getUniqueValue());
dialog.render();
}

4. create ui page :html

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
 <j:set var="jvar_sys_id" value="${RP.getWindowProperties().get('sys_id')}"/>   
<input id="record_sys_id" type="hidden" value="${jvar_sys_id}" />
	<style>
		.required:before {
		content:"* ";
		color: red;
		}
	</style>
	
	<g:evaluate var="jvar_sysId" expression="RP.getWindowProperties().sysparm_id"/>

	<g:ui_form>
		<input type="hidden" name="selected_record_sysId" value="${sysparm_id}"/> 
		<p class="required">Please select user to assign selected records</p> 
		<g:ui_reference name="new_user_id"  id="new_user_id" table="sys_user_group" mandatory="true^active=true"/>
		<br>
		</br>
		<br>
		</br>
		<g:ui_reference name="new_user_id1"  id="new_user_id1" table="sys_user_group" mandatory="true^active=true"/>
		
		<br>
		</br><br>
		</br>
		<g:ui_reference name="new_user_id2"  id="new_user_id2" table="sys_user_group" mandatory="true^active=true"/>
		<br>
		</br>
		<br>
		</br>
		<g:dialog_buttons_ok_cancel ok="return validateForm()" cancel="return onCancel()"/> 
	</g:ui_form>	

</j:jelly>

client script

function onCancel(){
	 GlideDialogWindow.get().destroy();
}
function validateForm(){
	var reason =$j('#new_user_id').val();
	var reason1 =$j('#new_user_id1').val();
	var reason2 =$j('#new_user_id2').val();
	var main=reason +','+reason1+','+reason2;
	var sys_id = $j('#record_sys_id').val();
	var grajax = new GlideAjax('IncidentUpdate');
    grajax.addParam('sysparm_name', 'EmailTrigger');
    grajax.addParam('sysparm_userId', sys_id);
	grajax.addParam('sysparm_user',main);
    grajax.getXMLAnswer(fetchvalue);

    function fetchvalue(response) {
        if (response) {
            alert("Email send");
        }


    }
	 GlideDialogWindow.get().destroy();
}

 Script include: client callable true

var IncidentUpdate = Class.create();
IncidentUpdate.prototype = Object.extendsObject(AbstractAjaxProcessor, {
   EmailTrigger:function(){
        var sysId=this.getParameter('sysparm_userId');
			var reason=this.getParameter('sysparm_user');
			var ritmSysid= new GlideRecord("sc_req_item");
			ritmSysid.addQuery("sys_id",sysId);
			ritmSysid.query();
			if(ritmSysid.next()){
                     gs.eventQueue('ritmserq',ritmSysid,reason,gs.getUser())
			}

			
   },
    type: 'IncidentUpdate'
});

Please hit helpful and accept this as a solution if it solved your problem.

Thanks,

BK

[Bhavya11]

Hi @gourav_toonwal ,

This solution helped you to resolve the issue , if yes please accept this as a solution.

Thanks,

BK

[Ankur Bawiskar]

@gourav_toonwal 

what's your business requirement for this?

Is this just for your learning purpose?