Send email notification through SLA workflow.

[Abhijit Das7]

Hi Everyone,

I have to send SLA warning email notification through workflow, but it is not working as expected.

I have created an event in SLA workflow when SLA completes 50%:

This Create event in SLA workflow returns sys_id of assignment group. Now as I have to send notification to Assignment Group of RITM and email notification details should come in work notes of RITM, Should I create event registry and notification on Task SLA table or Requested item table. Right now, I have created event registry and notification on Task SLA table, and I cannot see event and notification getting triggered

Thanks in advance.

[Dr Atul G- LNG]

Hi @Abhijit Das7 

OOTB, SN provide SLA flow, which did the same. please have a look in to same.

[Abhijit Das7]

Hi @Dr Atul G- LNG ,

I have one doubt if I choose TASK SLA table in event registry and notification, then when notification sent then the details of email will be seen in work notes of catalog task or RITM.

Thanks in advance

[Dr Atul G- LNG]

lt will be at sctask level.