I want to send an email notification to the owner group of a CI (cmdb_ci).
In my form, I have variable that is a reference to cmdb_ci. If the user selects 'WAM admin', I want to be able to send the email notification to the owner group of thaT ci.
I have an event in my workflow.
Yes I do.
I used an script to create the event and to be sent out to support group.
var current = new GlideRecord('sc_req_item'); //queries the Requested Item table
current.get('baf7c8f013504300f7eb5e7f3244b099'); //The record you want to test against.
//Do not include the above in your final script
var groupID = current.variables.impacted_ci_first.support_group.toString();
gs.print('GroupID '+ groupID); //Did we get the groupID?
var userList = [];
var mem = new GlideRecord("sys_user_grmember");
mem.addQuery('group', groupID);
mem.query();
gs.print('Users found '+mem.getRowCount()); //How many users have we found?
while (mem.next()) {
userList.push(mem.user.email.toString());
}
gs.print("send event: catalog.opening.dns.notification to: " + userList.join(','));
I used the previous script to debug it. and I am getting the right group ID . But I checked my outbox and I can't see any notification.
Two other things to check... First, in the event log, is event parm 1 full of the email addresses (separated by commas) as you would expect?
Second, is this flag set on the notification under "Who will receive"?
There is nothing under parm1 and 2
Yes, it is
Hi Claudia,
I think I see the issue. Your event name is inconsistent. If your script is doing this:
var groupID = current.cmdb_ci.support_group.toString();
var userList = [];
var mem = new GlideRecord("sys_user_grmember");
mem.addQuery('group', groupID);
mem.query();
gs.log(mem.getRowCount());
while (mem.next()) {
userList.push(mem.user.email.toString());
}
gs.eventQueue("catalog.opening.dns.notification", current, userList.join(','), '');
and your event registry entry has the same event name in it...
Then you will have an entry in the event log with the same name. Your's seems to have a " to:" on the end from your test script somehow.
The notification should also be set to trigger off the same event. That way everything is in sync.
When your script runs, it populates the array of email address and passed them to the event engine via the third parameter in the gs.eventQueue() call. That's known as "event parm1". You'll see that list in the log as well. When the email picks up the fact that the event has been fired, it uses event parm1 as the list of recipients. I did this in the Meetup app I built at Creator Con (see episodes CC17-1 and CC17-2) here if you want more clarification. The only difference is that I fired the events from a workflow, but the principle is the same.
