send notification when comment has updated in ideaportal

[Rajkumar Bommal]

Hi
 I Want to send a notification to the idea creator when a comment has been updated in idea portal.

[Anurag Tripathi]

Hi Raj,

Where are you stuck with this?

if you are not familiar with notifications in ServiceNow then you can start here -> Creating Notifications | ServiceNow Developers

[Community Alums]

Hi @Rajkumar Bommal ,

If i remember correctly, idea comments and work notes do not fire off notifications OOB. You will have to create a notification event if you would like this to occur.

If you're looking for a similar notification, check out "Change commented (to assignee)". This is the same idea to fire off notifications made on a change.

[Sohail Khilji]

Hi @Rajkumar Bommal ,

The comments on any Idea are being stored in comments (cf_comment) table. This table is loosely tied with Idea by using Document Id reference. One can have Feedback related list by defining custom related list using System Definition > Relationship module. 

so create a notification or trigger an event when an entry is made on cf_comment table. I hope this helps...