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Send reminder to login into instance

Preethi26
Tera Contributor

‎11-30-2023 06:04 AM

Hi Team,

I want to send reminder email to user if he is not logged in and later remove his access.

Removal of access part i have completed. Please help me in logic for sending reminder email before removing his access.

Thank You

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-30-2023 06:14 AM

Hi @Preethi26 

 

Create a flow and use these fields to check last login:

 

LearnNGrowAtul_0-1701353621723.png

 

A useful link:

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/login/task/config-pw...

 

Try in PDI and share feeback.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Preethi26
Tera Contributor
In response to Dr Atul G- LNG

‎11-30-2023 10:32 PM

Hi Atul,

Yes will use flow to achieve, but want to send 3 reminders for users not logged in for last 3 months

example: on 50th day, 75th day-- email reminders

90th day remove access.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Preethi26

‎12-01-2023 03:10 AM

Hi @Preethi26 

 

https://www.servicenow.com/community/developer-forum/how-to-sent-reminder-mails-for-every-7-14-21-an...

 

This is something more useful.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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Ankur Bawiskar
Tera Patron
Tera Patron

‎12-01-2023 03:19 AM

@Preethi26 

you can check link shared by Atul or also use Scheduled job to achieve this

Please try that and share where are you stuck

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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