Send users emails to another user

[DevtoSME]

Is there a way to forward a users email to another user if they're OOO or unavailable?

[Uncle Rob]

That's something you'd handle via your email client, not in ServiceNow (since people don't define their availability in ServiceNow).

EDIT:  You could also look at Granular Delegation
https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/employee-serv...