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Send users emails to another user

DevtoSME
Giga Guru

Is there a way to forward a users email to another user if they're OOO or unavailable?

1 REPLY 1

Uncle Rob
Kilo Patron

That's something you'd handle via your email client, not in ServiceNow (since people don't define their availability in ServiceNow).

 

EDIT:  You could also look at Granular Delegation
https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/employee-serv...