Sending notification from ServiceNow to Team integration using Now Actions.

[Abhijit4]

We are implementing ServiceNow to Team integration using messaging notification plugin. 

I am following this docs Create a messaging notification, but I am stuck at 6th point to select Messaging Channel. There are no channel exist to select. I am not able to create massaging channel, list view of the table 'messaging_channel' doesn't show me new button to create records. If I use messaging_channel.do then it showing me something like below

It says, channels are created via integration but how can I create it? Can somebody help me with more details on this.

Even if somehow I mange to create a record then need help with example record what values should be filled in the fields.

Thanks and Regards,
Abhijit

[Abhijit4]

I was able to find out the exact step to proceed further. 

I am adding details here in case if someone find this useful in future.

We need to install packages in Teams application which will Synch Teams channel with ServiceNow, Teams application will create records in above mentioned messaging channel table. The above record then can be selected in notifications.

[Mandy4]

Hi Abhijit,

I encountered the same issue, could you please share which package I need to install in Teams application? Thanks a lot.

[Abhijit4]

Hello,

You would need to follow steps provided in the docs Install the Now Actions messaging app

Steps to install packages are given in this KB article KB0690098, this KB article requires HI portal access to read the content.

JFYI : We never implemented this further due to some internal issues. We choose to go with IntegrationHub Spokes provided by ServiceNow to integrate SNOW and Teams.

Hope that helps.

Thanks and Regards,
Abhijit
Community Rising Star 2022

[rashmi vij]

Hi,

Can this functionality be used with ITSM Standard license?