Developer

Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

Question

How to communicate via ServiceNow to end use

Hi developers,I have received a new use case. We have a form to handle password reset. Is there a way to provide the reset password safely from ServiceNow to end user?It would be great if the resolver can provide the password in ServiceNow and Servic...

Question

Issue with Scan findings

Hi Team, While running the Scan Application for the custom application, we are encountering the following scan finding:“Review the identified UI Page to determine whether a unique ACL should be created to limit access to only relevant users.”An ACL h...

Question

To change the font size in the HR Agent workspace

I want to change the font size of At a Glance section in the HR agent workspace.

Question

Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

Question

Resolved! How to get the time and date in CET time zone in scoped application

Hi All,I would like the date and time to be converted in Scoped application below code is not working can you please help me.var grIncident = new GlideRecord('incident');if (grIncident.get('sys_id', 'e8bfe5eac380cb9896985630a00131a2')) { var gdt =...

Question

Understanding Retroactive Start and Retroactive Pause/Stop in SLA (ServiceNow)

Hi everyone,I’m trying to understand the concept of Retroactive Start and Retroactive Pause/Stop in SLA within ServiceNow, but I’m a bit confused about how they work in real-world scenarios.I have a few questions:What is the exact purpose of Retroact...

Question

How to pass values from a For Each loop into an array flow variable (step by step)?

Hi Community, I’m working in ServiceNow Flow Designer and I’m trying to clearly understand the correct, supported way to collect values from a For Each loop and store them into an array flow variable, so the values are available after the loop finish...

Question

Integarion hub overallocated how can we fix it

SNOW VENDOR suggest like "The reason you are seeing over-allocation on ihub starter pack is due to many REST API calls made by "Send personal message" from Microsoft Teams graph spoke, which come under "integration hub starter" subscription entitleme...

Question

Best practice to validate “Requested for” user (VIP check) before catalog submission – Portal & Nati

I have a Service Catalog Item where users can request to enable VIP flag for a user. RequirementBefore the catalog form is submitted:Check if the Requested for user is already marked as VIPIf yes:Show a clear, user‑friendly message (preferably with t...

Question

What is the purpose of Stop Condition in SLA and when should it be used in ServiceNow?

I have a question regarding the Stop Condition in SLA within ServiceNow and would like to understand its actual purpose and usage.As per my understanding, the stop condition defines when an SLA should end (for example, when an incident is resolved or...

Question

What happens to SLA when an incident is reopened after being resolved in ServiceNow?

Hi everyone,I have a question regarding SLA behavior in ServiceNow when an incident is resolved and then reopened.Let’s consider a scenario:An incident is created, and an SLA (for example, 1 hour) is applied. The issue gets resolved within that time,...

Question

UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

Question

Change conflict calendar configuration

Hi, Can someone please share on how conflict calendars are configured? We have a similar requirement from the client where on a calendar, we need to show all active changes, blackout schedules, and maintenance schedules. TIA

Question

Getting ICCID from Intune with Service Graph Connector

I have a requirement to fetch SIM card information from Intune (ICCIM, EID...). I’ve addedthese attributes and their mapping on the Devices Flow and Robust transformer, but they are returned as Null. I’ve also checked that they are already Null in th...

Question