Developer

Need to generate and download Excel with a button on Catalog Item

Hi All, I need a button/URL on catalog item form. on click, I need an excel sheet need to be generated and downloaded with prepopulated data from the catalog variables along with headers. Please suggest. could you please help me with the approach/de...

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Resolved! Custom Table licensing

We don't have a separate app engine licenses but we got 50 custom tables with ITSM. Does anyone know if we can use those tables to build a custom app for our Health and Safety team (around 30 fulfiller users) without any additional cost?If not, would...

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PCI blocking on LUHN format

PCI data can easily be entered into Task records (e.g. Incidents and Cases) and be maintained, and without Data Discovery it could take sometime for it to be anonymise it. A business rule checks before an insert or update, to check whether any fiel...

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Planned start /end date should be editable for admin and Group A in all states

Hi Team ,I have a requirement where the Planned Start Date and Planned End Date should be editable in all states for Admin users and members of Group A . For users who are not part of Group A, these fields should be editable only when the record is i...

Question

One notification email for all teams when a case is assigned

Hi,The requirement is 'Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with the abilit...

Question

How to check if the field is visible on the form in onSubmit Catalog Client Script

Hi Community Members! I've encountered the problem while trying to check if the field is visible on the form. The logic of this part of the Catalog item is: there's a field let's say "Area", it's a reference type, and when the user selects smth in th...

Question

Is Discovery Map required for SW Reconciliation?

Hello friends, I would like to understand if Discovery Map is required for effective and complete SW reconciliation? I saw few SW models and they were reconciling successfully even if Discovery Map is missing. In face, even if discovery map is missin...

Question

Resolved! Change Checkbox Color in Next Experience Theme Variant

Hi Everyone, We are trying to create our own Dark Mode variant for our custom theme. One thing that we are stuck on is the checkbox color. Because the background is now black, we can't see the check. We have tried these keys so far "--now-checkbox...

Question

How to add a block or gap within a container

In a catalogue item, I've got the following container:However, what I've noticed is that for the New URL Status question, if I select Disposed, it messes up the alignment: I was just wondering if there is a way I could create some sort of block or ga...

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notification trigger to different place

Hi Everyone,I am trying to implement a requirement in ServiceNow email notifications where:If the recipient user belongs to this group, the incident link should open in SOW Workspace.If the user does not belong to this group, the link should open in ...

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Blog: ServiceNow to Github Integration

Automatically Create JSON Files in GitHub from ServiceNow RITMsModern DevOps workflows often require storing structured request data from ServiceNow into external repositories like GitHub for automation, auditing, integrations, and CI/CD pipelines.In...

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Display text in Create New Article view

When a user selects "Create New Article", display clear, read-only guidance for each Knowledge Base showing its Objective, Intended Audience, and Eligible Contributors. This information appears contextually beside the Knowledge Base selection field, ...

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Understanding and changing the OOB Calculation for Business duration

Hey Team: I'm having a lot of difficulty finding how the OOB methodology for Business Duration is calculated.I've seen several posts with scripts available, and they all return bad information or NAN values when i attempt them. My script is pretty si...

Question

create Drop down menu with child cases in the ALL Records Section

Hi,I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help. RegardsSuman P.

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Resolved! Employee Center Badges Color in My Request widget

Are you struggling with the color of the badges in Employee Center? Colors don't seem to match the state of the records?I bring you the solution!It seems it's a temporary issue as the widget is quite new, but SN Devs didn't seem to have had in count ...

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