Developer

IntegractionHub Microsoft Active Directory V2 spoke question

I'm having issues adding a Contact Object to an Active Directory security group.We have instances where users from other domains are required to have an account created on the parent domain. Therefore the difference between user and contact objects....

Question

Updating the profile name with "sn_nowassist_skill_config" table records sys_id's in case work notes

Hi Experts, As requested, when the UI action on the case form is clicked, we need to retrieve attachment details from AWS and update them in the case worknotes, referencing keywords from the case's short description. We have implemented AI Search, an...

Question

Not able to access the PDI using python script

I am using basic auth , username and password which is mentioned on the home page of manage instance but i am still not able to access servicenow Table API using python script It is showing { "error": { "message": "User is not authenticated...

Question

How can we replicate Asset Action Swap CI functionality of Incident to Catalog Task?

How can we replicate Asset Action Swap CI functionality of Incident to Catalog Task? We can see Affected CI Tab having Asset Action Swap CI functionality of Incident Table. Can we replicate the same for Catalog Task?

Question

Add text between 2 variables in record producer variable set form

I have a requirement to display the text “Please answer the following question” between two variables. Both variables are part of a Multi-Row Variable Set (MRVS), and the application scope is Human Resources: Core.I tried using Rich Text Label, Label...

Question

Assign SCTASK based on shift

Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...

Question

Whenever we click Save button of sn_hr_core_case form, the sys_updated_on has additional 5 hours

Hi Experts, Whenever we click Save button of sn_hr_core_case form, the sys_updated_on has additional 5 hours addedFor example: if the current time 2026-08-31 7:09:50 PM, the sys_updated_on value in xml is showing 2026-08-31 12:09:50 PM. The instance ...

Question

Stop building workarounds for bad behavior

One thing I've learned working with ServiceNow is that not every problem needs to be solved with a Business Rule, Flow or Script. Sometimes the real problem is simply that a team isn't following the process. And this is where we often get requests li...

Article

Variables Missing On RITM

I built a new catalog item/service request. For some reason, all variables show in employee center when I look at the request but only 3 varaibles show on the RITM. The 3 variables that show on the RITM are the 3 that are not marked hidden. Marking h...

Question

Duplicate Entries Observed in Activity Log

Hi Team,We have observed duplicate entries appearing in the Activity Log for records in the Entity [sn_grc_profile] table.The duplicate activities are visible on the record activity stream, resulting in the same event/update being logged multiple ti...

Question

Resolved! "Additional Information Requested Got a Reply" Email

Hello Everyone,I have developed a custom service with its own table and custom states. The service is submitted through a Record Producer, and upon submission, a sequence of approvals is triggered.My requirement is the following:When an approver requ...

Question

Resolved! how to set condition into export definition

Hi,Please advise how to set condition into export definition - Opened on or after 25 months agoIncident Resolved At on or after 25 months agoProblem Resolved At on or after 25 months ago thanks.

Question

MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

Question

is there any way to get all visible fields and visible variables on the form using a business rule

Hi,I have a task record that being created using a record producer.Is there any way to get all visible fields and all visible variables on the form using a business rule.The goal is to make a pdf file and attach it to the record that will contains al...

Question

servicenow voice to aws connect issue

Hi Team, i am having the issue withe the servicenow voice to aws connect issue.whenever i am selecting the provider application as Ai voice agent provider application. communication channel as (PSTN).CCaaS provide as Amazon connect i am getting the e...

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