Sent/Recieved Emails in Ticket Conversations widget

[Simon Christens]

Hi Community

Is there anyone in here who have tried to incorporate the "Sent/Recieved Emails" functionality into the Ticket Conversations widget?

The obvious upside for this is that if you do not copy email content into comments its still possible for the end user to see mails back and forth.

Regards

Simon

[SarvanKumar]

Hi Dennis Braun,

If you are using PDI, there is no need to give ACL for the admin user. Just configure inbound and outbound emails. Once check below attached image. Check if your incident has any email activity.

Additionally, you need to clone the "Standard Ticket Tab" widget and use your cloned "Ticket Conversation" widget ID in the cloned "Standard Ticket Tab" widget. If you have any doubts, please feel free to ask me.

Thanks!

[msowmiya]

Hi Sarvan,

I am trying to use the code file which you have shared. but it is not giving the desired results. 

Can you guide me what exactly needs to be updated on the Ticket conversations widget (server-side, client, html, css).

Thanks,

Sowmiya M 

[msowmiya]

Hi Dennis, 

Can you share the list of changes you have made for this implementation..