Service Catalog Interview Questions.

[Akshay Pithore]

• What is the difference between vaiables and Variblee Set?
• What is a record producer?
• What is an order Guides?
• When do you use User Criteria?
• How do you Create a Workflow and associate to a catalog?
• If you want to have a single workflow for multiple catalog items with slight modification how would you get the solution incorporated?
• Explain the workflow on how Service catalog works?
• How do you incorporate a SLA?
• Difference between Synchronous, asynchronous Glide ajax?
• Difference between catalog items and order guide?
• Which one will execute first Client Script or UI policies?
• Give any practical example of Workflow you have implemented in your organization?
• How to hide a field by using client script?
• What is the use of the inherit checkbox in service catalog?
• What is Update Set, what all activities are recorded in update set and " Are user creation & group creation recorded in Update set "?
• What is client-side API and server-side API in Service now?
• What is the record producer and how can we start the script in record producer?
• What is the use of record producers and where and how to write code for the same?
• What is a Service Catalog
• What are the difference between Catalog, Record Producers and Order Guide in ServiceNow
• What is a Catalog UI Policy
• What is a Catalog Client Script.
• How can you do a Server Call from Client Script
• What is a Variable Set
• Hide/Mandatory/Readonly a variable using Client Script
• Show Error Message using Client Script
• How do you associate a workflow to a Catalog
• What are the 4 main building blocks of a Catalog, and what are the advantages of each?
  (Catalog Item, Record Producer, Order Guide, Wizard)
• When would I use a Client Script over a UI Policy and vice-versa?
• What advantage does a Variable Set have?
• What was the most complex thing you've built in Catalog?
• How would you determine if you should have separate catalog items, or one item with a drop down for many options?
• Explain the 3-record structure of records produced by Catalog Items.   Why are their 3 layers?