Service Catalog similar to KB Article functionality

DeepthiR
Tera Contributor

4 weeks ago

I have a requirement:

1. Build a service catalog for info sec team.

2. Once user submits the request it gets assigned to a fulfillment group.

3. If user has provided insufficient information in the request, one of the member from the fulfilment team will reject the request.

4. Once it is rejected the request must be editable to the user who submitted in employee center.

 

More or less the functionality is expected similar to KB Article workflow (Draft-> Request for approval-> Rejected->Draft state.

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kaushal_snow
Mega Sage

4 weeks ago

Hi @DeepthiR ,

 

I can suggest you one way, if you have any option to go ahead with custom solutions. Let me know.

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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DeepthiR
Tera Contributor

4 weeks ago

Yes, we can implement custom solution

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