Service Catalog

[Arun kumar Chin]

I created a Department ID field in the Service Catalog referencing cmn_department, but it's showing the department name instead of the department ID. How can I fix this?"

[Dr Atul G- LNG]

Hi @Arun kumar Chin 

Out of the box (OOTB), it displays the name of the department. I wouldn’t recommend changing this behavior. Instead, consider adding another attribute to show the department ID as well, so that users can view both the name and ID in one place.

1. In the Attributes field, enter a comma-separated list of auto-complet attributes:

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=first_name;last_name;email,ref_ac_columns_search=true

Replace the first_name with department_id or actual field name.

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-man...

[Ankur Bawiskar · Accepted solution]

@Arun kumar Chin 

you can use Lookup select box type variable and show Department ID in drop down rather than using Reference variable

Steps

1) Variable Config

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arun kumar Chin]

@Ankur Bawiskar Thanks It Worked 🙂

[Community Alums]

@Ankur Bawiskar  amazing