Service Interruption

[chintu12]

Hi,

I am getting the following error-  "Service Interruption: This instance is unavailable" when I try to login in to my instance Service Interruption: This instance is unavailable.  My instance id is https://dev230675.service-now.com/. Please resolve the issue asap. 

Thank you

[AndersBGS]

Hi @chintu12 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[shyamkumar VK]

@chintu12 , Unfortunately PDI issues aren’t monitored by ServiceNow anymore and also you can’t know when this gets Resolved

Request you to do following 

1.Logout and relogin 

2.Wait for 1 or 2days

3.If you still see the issue release the instance and Request new one

Only possibilities currently we have

Regards,

Shyamkumar

[Mark Roethof]

Hi there,

You probably already know that there is no support for PDIs, this is already for a while, nothing new, thousands of similar posts have been made. Though posting your question here... will have zero effect.

I have already mentioned it to the Community team to make this somehow more visible, so posting questions like these can be prevented since no one can help anyway.

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

Be aware, PDIs can always suddenly without any notice drop. So always backup your work.