1. Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)
A. Quickly identifies any recent incidents that occurred on components of the impacted service.
B. Narrows down possible affected components when a service is impacted.
C. Helps reduce the number of unplanned changes in a customer environment.
D. Helps pinpoint code errors after a faulty application is identified.
E. Quickly identifies any recent changes performed on components of the impacted service.
2. Which of the following are methods used to initiate discovery on a service? (Choose three.)
A. Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.
B. Map multiple services by importing entry points from a CSV file.
C. Map a single service defined by configuring an entry point.
D. Map services suggested by the discovery of MID Servers in an enterprise.
E. Map services based on Assets stored in the CMDB.
Can you give me the correct answer and a detailed explanation?
