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Service operation workspace configuration for problem

AkshayG95777344
Tera Contributor

‎06-01-2025 11:08 PM

I want to enable service operation workspace for problem so want to know what plugin are required for this , can you please help me on this ? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-01-2025 11:12 PM

The SOW works for all ITSM modules; there’s nothing specific to do for problem management. Please check if you have all the required roles to use the SOW. @AkshayG95777344 

 

DrAtulGLNG_0-1748844736315.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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AkshayG95777344
Tera Contributor
In response to Dr Atul G- LNG

‎06-01-2025 11:23 PM

AkshayG95777344_0-1748845242833.png

Thanks Atul but ,earlier it was only enabled for incident and knowledge now i want to configure for problem. how can i include problem in the list view ? 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to AkshayG95777344

‎06-01-2025 11:31 PM

Hi @AkshayG95777344 

 

Did you log in as Admin, or do you have the sn_sow.sow_user role? Because there’s no configuration required to add the problem list here—it comes out of the box (OOTB).

 

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎06-02-2025 02:37 AM

Did you try above link.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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