Service Operations Workspace - close incident tab lets you close without filling mandatory fields
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03-21-2024 10:18 AM
SOW - From the interactions record, you create incident, and when you close this incident tab, it lets you close without filling out mandatory fields. Has anyone addressed this?
We need a check for mandatory fields before closing the incident tab, like the Save button. Or any other better solution?
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03-21-2024 11:02 AM
great! good to know
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03-21-2024 12:56 PM
what am I suppose to do with sys_declarative_action_assignment ?
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03-21-2024 04:05 PM
you could use the same approach as for create incindet task action on incident form
1. go and create new ui action "create incident2" (name for testing purposes only)
2. uncheck workspace boxes for existing ui action on interaction table
3. remap existing create incident record to ui action from step1
