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Service Operations Workspace - close incident tab lets you close without filling mandatory fields

Rajini2
Mega Sage

SOW - From the interactions record, you create incident, and when you close this incident tab, it lets you close without filling out mandatory fields.  Has anyone addressed this?

We need a check for mandatory fields before closing the incident tab, like the Save button. Or any other better solution?

 

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7 REPLIES 7

nataliya_b
Tera Guru

great! good to know

what am I suppose to do with sys_declarative_action_assignment ?

nataliya_b
Tera Guru

you could use the same approach as for create incindet task action on incident form

1. go and create new ui action "create incident2" (name for testing purposes only)

 

 

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2. uncheck workspace boxes for existing ui action on interaction table

3. remap existing create incident record to ui action from step1

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