Service Operations Workspace - Email Not working

Daniel Arnold
Tera Guru

I'm trying to understand why the "compose email" function is not working properly in Service Operations Workspace. I clearly have inputted a message in the body, but when I go to send the email, I receive a popup stating "There is no subject or message in the email." This is despite the fact that there clearly is content in both the body and subject fields of the email. When I hit "send" anyways, both the subject and body appear empty in the email log. Additionally, it doesn't matter from which avenue I choose in workspace: Activity stream, Compose email UI action, from a different form like Change request. In all cases, it acts like this.

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5 REPLIES 5

@Daniel Arnold 

In this case please raise a case with ServiceNow.

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader