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Service operations workspace - unable to update - Caller contact fields

BhandareGanesh
Tera Contributor

Hi All,
I'm trying to update fields on Caller contact viewport, in record information tab in Contextual sidebar when clicked on 'Contact.

I have tried to create variant of 'Caller Contact Default' and updated the fields. also I have changed the order new variant to 0, so that it will be shown by default.

however the changes are not shown on the sidebar page.

Some reference screenshots:

I'm trying to make change here:

Path: SOW - Incident Page - Contextual Sidebar - Record Information - Click on Contact.

BhandareGanesh_0-1717434761794.png

I'm updating this in UI builder 

Path: UI Builder - Page Collection - SOW - Sidebar tabs top - Record Information SNC -Caller Contact Viewport -

I have created a variant here an have updated it.

BhandareGanesh_1-1717434910778.png

 

But still the fields are not shown as expected.

Am I missing some configuration?
Kindly advise on this.

 

Thanks in advance,

Ganesh

 

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