Service Operations Workspace

[priyadharis]

Issue:

When i create a request from an interaction in service operations workspace - I click Create REquest

the request catalog comes up 

There if i search an item from typeahead search , and submit the form all values are not captured right especially the contact type is not Chat insead defaulted as self service.

The same if i navigate to that item via categories and submit  its fine

any pointers

[Ankur Bawiskar]

@priyadharis 

unless there is something in OOTB logic to set the Contract type it won't happen. if not happening then you have to use some custom logic to set the contact type as Chat.

Please share both the screenshots

1) from where it's working fine

2) from where it's not working fine

If my response helped please mark it correct and close the thread so that it benefits future readers.