Service Portal Approver can see attachments

[Brian Lancaster]

We have several requests where users must attach an excel or word document before submitting the item.   I tied to add the ticket attachment widget to the Approval form but it does not show any attachments.   I'm guessing this had to do with the approval form being on the sys_approval table and the attachment is on the sc_req_item table.   What code would need to be updated to if I were to clone the attachment widget to pull the attachment associated with the approval for from the sys_approval table?

[Brian Lancaster]

would this even work in the service portal.   it does not have related lists.

[johansec]

Nope sorry.

[johansec]

Can you send me a screenshot of the widget you are wanting to edit?

[Brian Lancaster]

It does not have any options so I think it is pulling parameters from the URL.   This is the same widget that is on the ticket form page that comes OOB and if there is an attachment on the RITM or Incident it is displayed here.   However since I am on the approval form there is not attachment there because it is not looking at the sys_id of the correct table.