Service Portal Filter

[jabaya]

Hello gurus,

I need help with a Service Portal requirement. We have a portal with a filter that automatically pulls and filters the list based on predefined conditions.

The requirement is to:
- Add an additional condition to the filter (this part is done).
- Ensure the new condition only applies to one account, without affecting other accounts using the same portal.
( this is where i need help/ ideas or suggestions) as the service portal is being used by multiple accounts and we only need to apply the filter with additional condition to only 1 account. The challenge is that any change to the filter impacts all accounts, even when impersonating users from other accounts.

Is there a way to configure this using out-of-the-box features, or is customization unavoidable (which we prefer to avoid)?

Thanks for your suggestions.

Please see photo for reference.

[Saloni Suthar · Accepted solution]

Hi @jabaya ,

It is not possible to set different filters for different accounts. However, you can create two widgets and make the widget visible based on accounts.

[jabaya]

Hello @Saloni Suthar  Thankyou for this response, if i understand correctly does this mean i can clone the widget and make it only visible to this specific account.....?

[jillellaK]

Yes you can do that !

[jabaya]

Thankyou , successfully completed my requirement.
what i did is to clone the widget.
install a plugin for service portal 
and set a user criteria for whoever can/cannot view the widget. Thanks !