Service Portal - I need to have the list of open and closed tickets open by the user when they click on the My Request in the header

[Loubna]

Hello Community, 

I am trying to modify the My Request button located in the header to show the list of all tickets open by the user (Incidents and Request) with a filter to select only closed or open tickets. 

I tried to clone the My_request page and added 2  "simple list" widgets; 1 for incidents and 1 for request but it does not show INC. It also does not have a option for the user to filter closed / open.

When I stick to the default "My_request" widget it I can filter close / open but only shows Incidents as shown below 

Could someone please help me with what I need to update the current widget with to add requests as well?

[Sai Kumar B]

@Loubna 

1.) When you click "My Requests" you'll be navigated to the Requests page

2.) Go to that page designer add another simple list widget with the Incident table and apply default filter to that simple list widget as per your requirement 

3.) For other tables just update the filter in the existing simple list widgets of the page 

For more information on the simple list widget  Simple List widget

Best regards,
Sai Kumar

[Loubna]

Thank you very much again, 

I end up creating a separate "My Ticket" page that contains a single widget for multiple tickets types (Incidents and Requests).

This is the article I followed Multiple Tickets types in Single Widget - My Tickets Page - Developer Community - Article - ServiceN...

However, when I try it on my environment it doesn't work.

I see an error code "parsing error unexpected token" The new page however look like this

[Ct111]

Hello,

In order to show additional tables on My Request page on that widget.

YOu need to create an entry in Request Filter and post that you once you add this RITM

table you will get RITM's as well.

CHeck this link for more details

LINK

Mark my ANSWER as CORRECT and HELPFUL if it helps

[Sai Kumar B]

@Loubna i don't think you require scripting, just follow the above steps which i have posted earlier