Service portal is rendering false view

[Arundhati]

Hello All,

I am really lost with the service portal view, We have multiple portal each refers to different customer and for that I am rendering the incident, change and request details tab from ticket configuration and currently I created new portal where I have a totally different view and I cannot create 2 different configuration for same table so I am manipulating it through the widget and unfortunately it is still rendering the view which is stored in ticket configuration, I also tried to clear the cache also debugged the script but in the debug log I am getting the view name which I want to render and on portal its still the old view, does anyone of you has a workaround for this?

[ankitbanerj]

Hi @Arundhati ,
option 1: check the url once there should be a view name try to check if it is the same where you have manipulated.
option 2: create another widget, render it conditionally.

Best regards,
Ankit B

If this solution worked for you, kindly mark it as Accepted Solution and give it a Helpful rating to support the community.

[Arundhati]

I have created new widget and rendering it conditionally but still it renders the old view even if i don't have any connections with the old view for this portal I even tried to clear the cache

[KrishnaMohan]

Hi @Arundhati 

In portals, forms can be displayed based on a specific view. However, the conversational ticket widget is an out-of-the-box(sp_widget.do?sys_id=85357f52cb30020000f8d856634c9c24) feature and its behavior and page(sp_page.do?sys_id=84af292247132100ba13a5554ee4909e&sysparm_record_target=sp_page&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=idSTARTSWITHTICKET%5EORDERBYDESCsys_updated_on) structure don't allow for view-based rendering.

If you need a custom solution, you can create a custom widget for the conversational interface. Then, you can place this new widget on the pages used within your portals.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thanks and Regards!
Krishnamohan Pyneni
 

[Arundhati]

Do you mean ticket configuration or ticket conversation as ticket conversation does not have any reference to view