Service Portal Issue with Reference field type
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07-28-2025 01:02 PM
New user to service portal. We have record producers used in Content Sites that render a magnifying glass on reference fields for a popup search box. Same rp in the new portal does not render that same only shows a single column searchable drop down list. Can we not get the popup box back? Customers demand to be able to search by mfr, model etc
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07-28-2025 01:39 PM
can you please share screenshots of each?
It looks like a reference variable has been transformed to choice list but to be sure,,
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/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */